This Acceptable Use Policy (Policy) governs how you may access and use the Platform. 

You should read this Policy carefully before using the Platform. By using the Platform or otherwise indicating your consent, you agree to be bound by this Policy, which supplements the terms and conditions for use of the Platform [insert link]. If you do not agree with or accept any part of this Policy, you should stop using the Platform immediately.

If you have any questions about this Policy, please contact us using the contact details in our terms and conditions of use.

If you would like this Policy in another format (for example: audio, large print, braille) please contact us using the contact details provided in terms and conditions of use.

In this Policy:

‘we’, ‘us’ or ‘our’ means Domiciliary Physiotherapy Care UK Ltd (trading as ‘Therapist at Home’), a company registered in England and Wales under company number: 14622116; and

‘you’ or ‘your’ means the person accessing or using the Platform or its content.

Restrictions on use

As a condition of use of the Platform, you agree not to use the Platform nor permit it to be used:

for any purpose that is unlawful under any applicable law or prohibited by this Acceptable Use Policy or  terms and conditions of use;

to commit any act of fraud;

to distribute any virus, disabling code (including code intended to limit or prevent any use of any software or system) or other malicious software (including malware, trojan horses, ransomware and spyware) (“Virus”);

for purposes of promoting unsolicited advertising or sending spam;

to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);

in any manner that disrupts our operations, business, equipment, websites or systems or of any other person or entity (including any denial of service and similar attacks);

in any manner that harms or may endanger minors or any other person;

in connection with any service, use or purpose where the failure of the Platform (or any part) may endanger the health or life of any person or cause damage or loss to any tangible property or the environment; 

to promote any unlawful activity;

to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;

to gain unauthorised access to or use of any computers, data, systems, accounts or networks of any person;

in any manner which may impair any other person’s use of the Platform or use of any other services provided by the Supplier to any other person;

to attempt to circumvent any security controls or mechanisms;

to attempt to circumvent any password or user authentication methods of any person;

in any manner inconsistent with the terms and conditions of use or  any instructions provided us from time to time; or

in any manner which does not comply with the provisions relating to Intellectual Property Rights contained in our terms and conditions of use.

Communication standards

Any communication made on or using the Platform by any person must conform to appropriate and lawful standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. You agree that each such communication shall at all times be:

submitted lawfully and without infringement of any intellectual property rights of any person;

free of any Virus;

factually accurate;

provided with all necessary consents of all relevant third parties;

not defamatory or likely to give rise to an allegation of defamation;

not obscene, seditious, vulgar, pornographic, sexually explicit, discriminatory or deceptive;

not abusive, threatening, offensive, harassing or invasive of privacy; 

free of any content or activity that is, or may reasonably be suspected to be, terrorist in nature;

not racist, sexist or xenophobic;

not of a nature that any courts, regulators, law enforcement authorities or other governmental authorities may order be blocked, deleted, suspended or removed;

not liable to offend religious sentiments or deeply held beliefs; and

unlikely to cause offence, embarrassment or annoyance to any person.

Using our name and logo

You may not use our trade marks, logos or trade names except where we have provided you with prior written consent. 


We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Platform, remove communications, disclose communications sent to users of our Platform by you to law enforcement authorities or take any action we consider necessary to remedy the breach.

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